WHAT'S THE AVERAGE SHIPPING TIMES?
USA and Canada: 5-30 business days
Europe: 5-15 business days
Brazil: 20 to 30 business days
Mexico: 20 business days
Russia and Saudi Arabia: 5-15 business days
WHAT IF MY PURCHASE IS DAMAGED DURING SHIPMENT?
All devices reliabily packaging in a hard wooden MELODISOUND FIRM PACKAGE and protective film before shipment
DO I HAVE TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
QUICK CHECKOUT PROCESS
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept only PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
HOW SECURED IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option that you have chosen, your country and current product availability or readiness. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.How do I track my order?
HOW DO I TRACK MY ORDER?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
WHEN WILL MY ORDER BE PROCESSED?
All orders are handled and shipped out from our warehouse in Russia and USA. Please allow extra time for your order to be processed during holidays.
We processes orders between Monday and Friday. Orders will be processed within 1 business days from the order date. Please note that we don't ship on weekends.